Customer ServiceCustomer ServiceCustomer Service

Shipping & Delivery

Dress-On acts as intermediary between clients and our network of boutiques, forwarding them all the details necessary for shipping purposes. Items will therefore be shipped directly by the respective boutiques; this means that in case of an order from multiple boutiques, you will receive multiple packages. This will imply a shipping cost per every item order from different locations. We ship in Italy and in all the other countries through UPS, DHL and SDA couriers.



Types of Shipping

We offer both standard shipping (5-7 days) and express shipping (2-4 days) to allow you to choose based on your needs. For specific Italian regions such as Basilicata, Calabria, Campania, Puglia and the Islands, delivery might take up to one additional day. Working days are from Monday to Friday.

Within Europe, most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final purchase price. When a DDU (Delivery Duty Unpaid) destination is selected, the product prices displayed are exclusive of all taxes and duties. So once your order arrives at its destination you will be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to, in order to release your order from customs. As we're unable to advise on the amount, we'll send you an email before we dispatch your first DDU order. Please look out for this email in your inbox so your purchases are dispatched on time



Tracking of Orders

Once your purchases are on their way to you, we'll send you an email with your shipping number as advised by the courier. Registered customers can Sign In to their account on Dress-On and find the information. For any problem regarding the tracking, Dress-On’s Customer Service (available at the email addresscustomercare@dress-on.it) will make the best effort to update you on the status of your order in the minor possible time.



Insurance

All items are insured against theft and accidental damage whilst in transit to the shipping address. Once your purchases have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. When the item is delivered, we kindly ask you to check status of the package before signing the confirmation of delivery.



Dispatch of Orders

Orders are dispatched the working day immediately after the order date, following confirmation of payment and availability of stock. Orders made during the weekend (from Friday afternoon till Sunday evening) will be dispatched the following Monday morning. All Dress-On deliveries will be accompanied by an invoice which states the value of each single article. For items on sale, the invoice will report discounted amounts.
If, for any reason, the packaged is not successfully delivered to the address indicated, you will be contacted by our Customer Service. If also in that case we are not able to identify alternative shipping address, the package will be returned to the original boutique and we will charge you for shipping costs. This amount will be deducted from the refund.



Returns & Replacements

Dress-on offers you the possibility to return your purchases in an easy and free* way with few steps procedure! (*For the moment we are only able to offer free returns in Europe)



YOU: Email, Print, and Prepare the Package

Contact our Customer Service at the email address customercare@dress-on.it and notify your intention to return. Please include the Order Number, item(s) code(s), reason for return, and state if you wish size exchange, store credit or refund. (Alternatively, you can log-into Your Account section on www.dress-on.com and make this request online).
You will receive a Returns Authorization (RA) Number, a short form to fill in, and the documents to attach to the package to return.
Contact the courier indicated by Dress-on and agree on the best time and place for the pick-up.
PLEASE NOTE: If you are returning items to multiple boutiques, please ensure you create a return request for each boutique and pack each return separately.



US: Receive, Check and Refund

The boutique you purchased from will receive your package and will check that the item is conform with how it was shipped to you.
We will confirm you by email that your return has been accepted.
We will proceed to refund the credit card with which the payment has been made (refund will be made within 30 days, or in line with the credit card policies) and we will retain shipping cost.



A Few Simple Rules

  • The item must not be worn; it has to be in the same conditions a sit was received, appropriately packaged in its original box.
  • Original tags of the item must not be removed.
  • The item must not have been washed or damaged in any way. 
  • Swimwear (bikini bottoms, swim trunks or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Returns will not be accepted if the protective hygienic strip has been removed.
  • Returns must be within 10 days from the day of delivery.
  • If you would like to exchange an item, you will need to return the original item for which you will be refunded and then you can place a new order.



Payment, Pricing & Promotions

Dress-On accepts payment for the items purchased through credit card and Paypal. (Visa/Delta/Electron, MasterCard/Eurocard, Maestro, American Express)



1) Payments by Card

Select Credit Card as payment method when concluding your order. Dress-On uses a protected electronic banking system, serviced by Banca Sella, and accepts Visa, Mastercard and American Express.

When completing an order, there will be no immediate charge on the credit card used for the payment. The transaction will be completed only when:

details of the credit card will have been verified
the credit card issuer will have given us the authorization
If existing funds are sufficient and bank details are valid, Banca Sella will instantly send an email notifying the success of the transaction. Once transaction is completed, Banca Sella will send a confirmation email including the number of the transaction. The charge is carried out at the moment of the shipment and not at the moment of the order.

Safe Transactions:

Our system guarantees optimum security levels for every transaction thanks to encrypted transmission SSL3 (Secure Sockets Layer) with a 128 bit Triple Des algorithm that protects the data you send to us over the internet.
Furthermore fewer risks are ensured due to the enabling of Verified By Visa and Mastercard Securecode, the services that eliminate frauds and that allow customers to request a personal PIN number for online credit card transactions.


Fast Checkout:

To make shopping even quicker and save time, Register as Dress-on client and save your credit card details in secure mode, in order to complete your orders in a few clicks!



2) Payments with PayPal

Select PayPal as payment method when concluding your order. After having confirmed details of your order, the log-in window for Paypal will appear and you will be able to log into your account and complete the payment. If you do not have a PayPal account, you will be able to create one from the login window before completing the order.

The items purchased will be sent exclusively to the address verified by PayPal. Therefore, we kindly ask you not to request delivery at an address different from the one indicatd by PayPal. The orders payed with non-verified PayPal accounts will be cancelled. 



3) Cash On Delivery

At checkout choose "Cash on Delivery" as payment method with an extra charge of €3,70. The payment will consist in cash given directly to the courier at the moment of delivery. (Only available in Italy).



4) Payment by Wire Transfer

At checkout, choose payment through MyBank. After confirming the details of your order wait to be redirected to the payment page. MyBank allows you to make a wire tranfer online from your bank account though the online banking system. The confirmation of the payment is immediate (like a credit card payment) and the amount will be chaged as a normal european bank transfer. With MyBank you will not have to insert your personal account details, the payment will occour on your own bank's website which you are familiar with.